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April 8, 2014 / MindTouch Operations

Connectivity Issue – April 08, 2014

  • Length: 11 minutes
  • Start Time:  04/08/2014 09:03 GMT
  • Reason: Unexpected maintenance to fix a critical SSL issue (CVE-2014-0160) Normally, maintenance is scheduled weeks in advance, though in this case our Engineering team needed to quickly resolve this issue to ensure continued security of SSL sessions.
  • Impact: 100%
  • Updates: https://twitter.com/MindTouchStatus
February 11, 2014 / MindTouch Operations

Slowed Performance – February 10th, 2014

  • Length: 47 minutes
  • Start Time: 02/10/2014 16:19 GMT
  • Reason: At 17:06 GMT, the MindTouch Engineering team resolved an issue which caused slow performance, including timeouts in some cases, for 36% of MindTouch sites. While some sites saw slower load times during this timeframe, this issue did not affect the integrity of site data in any way. 
  • Impact: 36% of sites
  • Updates: https://twitter.com/MindTouchStatus
February 7, 2014 / James Valent

Performance Issue – February 7th, 2014

  • Length: 60 minutes
  • Start Time: 02/07/2014 23:07 GMT
  • Reason: Our Engineering team has fully addressed an issue which caused slowed performance for a small number of MindTouch sites today. This started at 23:07 GMT and may have caused timeout errors in some cases. This issue has now been fully resolved.
  • Impact: 7% of sites
  • Updates: https://twitter.com/MindTouchStatus
February 6, 2014 / James Valent

Connectivity Issues – February 6th, 2014

  • Length: 62 minutes
  • Start Time: 02/06/2014 18:35 GMT
  • Reason: Our Engineering team started seeing slowed performance for a small number of MindTouch sites earlier today starting at 18:35 GMT. During this time, some users may have experienced timeout errors intermittently. This issue has now been fully resolved.
  • Impact: 16% of sites
  • Updates: https://twitter.com/MindTouchStatus
January 31, 2014 / James Valent

Connectivity Issues — January 31st, 2014

  • Length: 66 minutes – RESOLVED
  • Start Time: 1/31/2014 20:54 GMT
  • Reason: Our Engineering team is working to resolve an issue which is causing some MindTouch sites load very slowly, or possibly display a timeout error.
  • Impact: 100%
  • Updates: https://twitter.com/MindTouchStatus
December 3, 2013 / MindTouch Operations

Connectivity Issues – December 3rd, 2013

  • Length: 107 minutes
  • Start Time: 12/4/2013 02:20 GMT
  • Reason: Our Engineering team was alerted to an issue which caused some site styles to be slightly skewed, or in some cases display error messages. This issue has been fully resolved at this time.
  • Impact: 12.5% of sites
  • Updates: https://twitter.com/MindTouchStatus
December 2, 2013 / coreyg

Schedule Maintenance recap

The scheduled maintenance was completed at 6:35 PST on November 27th. There was less than 25 minutes of downtime and everything went smoothly.

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