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May 20, 2015 / MindTouch Operations

Connectivity Issue – May 20, 2015

  • Length: 15 minutes
  • Start Time: 05/20/2015 9:52 GMT
  • Reason: MindTouch Engineering isolated an issue with an application server which caused some sites to temporarily display an offline warning. This issue is now resolved.
  • Impact: 10% of MindTouch sites were affected
  • Updates: https://twitter.com/MindTouchStatus
January 5, 2015 / MindTouch Operations

Connectivity Issue – Jan 5th, 2015

Length: 15 minutes

Start Time: 01/05/2015 07:15PM GMT

Reason: Our Engineering team was alerted to an issue at 11:15 a.m. PST which caused a few MindTouch sites to not respond. This issue has been resolved.

Impact: 12.5%

Updates: https://twitter.com/MindTouchStatus

April 8, 2014 / MindTouch Operations

Connectivity Issue – April 08, 2014

  • Length: 11 minutes
  • Start Time:  04/08/2014 09:03 GMT
  • Reason: Unexpected maintenance to fix a critical SSL issue (CVE-2014-0160) Normally, maintenance is scheduled weeks in advance, though in this case our Engineering team needed to quickly resolve this issue to ensure continued security of SSL sessions.
  • Impact: 100%
  • Updates: https://twitter.com/MindTouchStatus
February 11, 2014 / MindTouch Operations

Slowed Performance – February 10th, 2014

  • Length: 47 minutes
  • Start Time: 02/10/2014 16:19 GMT
  • Reason: At 17:06 GMT, the MindTouch Engineering team resolved an issue which caused slow performance, including timeouts in some cases, for 36% of MindTouch sites. While some sites saw slower load times during this timeframe, this issue did not affect the integrity of site data in any way. 
  • Impact: 36% of sites
  • Updates: https://twitter.com/MindTouchStatus
February 7, 2014 / James Valent

Performance Issue – February 7th, 2014

  • Length: 60 minutes
  • Start Time: 02/07/2014 23:07 GMT
  • Reason: Our Engineering team has fully addressed an issue which caused slowed performance for a small number of MindTouch sites today. This started at 23:07 GMT and may have caused timeout errors in some cases. This issue has now been fully resolved.
  • Impact: 7% of sites
  • Updates: https://twitter.com/MindTouchStatus
February 6, 2014 / James Valent

Connectivity Issues – February 6th, 2014

  • Length: 62 minutes
  • Start Time: 02/06/2014 18:35 GMT
  • Reason: Our Engineering team started seeing slowed performance for a small number of MindTouch sites earlier today starting at 18:35 GMT. During this time, some users may have experienced timeout errors intermittently. This issue has now been fully resolved.
  • Impact: 16% of sites
  • Updates: https://twitter.com/MindTouchStatus
January 31, 2014 / James Valent

Connectivity Issues — January 31st, 2014

  • Length: 66 minutes – RESOLVED
  • Start Time: 1/31/2014 20:54 GMT
  • Reason: Our Engineering team is working to resolve an issue which is causing some MindTouch sites load very slowly, or possibly display a timeout error.
  • Impact: 100%
  • Updates: https://twitter.com/MindTouchStatus
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